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Read MoreIT Support Liverpool
Managed IT support. Based in the North West.
Built for businesses that can't afford downtime.
Cirrus Technology Solutions operates from Pioneer House, Ellesmere Port, 20 minutes from Liverpool city centre via the M53. We support businesses and schools across Merseyside with managed IT, cybersecurity, and Microsoft 365.
You get a regional team that understands the Liverpool business landscape, your suppliers, and the pace your operation runs at. Backed by the infrastructure of a specialist MSP.
Managed IT
Projects
Cybersecurity
Who Are We
Who we support across Liverpool and Merseyside
We work with businesses and schools across the region, including:
- Liverpool city centre and the business district
- Speke and the Airport corridor
- Wavertree Technology Park and Edge Hill
- Bootle and North Liverpool
- Wirral and the Mersey estuary
- St Helens and Prescot
- Knowsley and Huyton
Whether you’re a 50-person professional services firm in the commercial district or a multi-site hospitality group operating across Merseyside, we can support you.
Why Liverpool businesses choose Cirrus
We’re close. Our office is in Ellesmere Port, 20 minutes from Liverpool. When something needs an engineer on-site, we’re not sending someone from Manchester or Birmingham — we’re there the same day.
We don’t do call handlers. When you call us, you speak to someone technical. Not a triage desk. Not a ticketing queue. A person who understands your system.
We think like business owners. Our clients aren’t buying IT support. They’re buying certainty, that their systems will work, their data is secure, and their technology isn’t blocking their growth. That’s what we’re here for.
Our numbers:
- 15-minute average response time
- 95%+ customer satisfaction score
- 80+ clients across the North West and beyond
- 10+ years in business
- Cyber Essentials certified
Managed IT support
We take full responsibility for your IT. That means monitoring your systems, managing your infrastructure, handling your helpdesk calls, and making sure your business stays running, not just reacting when things break.
Cybersecurity
Liverpool businesses face the same threats as anyone. Phishing, ransomware, compromised credentials. The difference is whether you have the right defences in place before it happens. We provide Cyber Essentials certification, endpoint protection, email security, and ongoing monitoring, at a price point that makes sense for a business your size.
Microsoft 365
Most businesses are using a fraction of what M365 offers. We configure it properly, secure it, and make sure your team is actually using it, not just paying for licences they don't need.
IT projects
Moving offices. Migrating to the cloud. Upgrading ageing infrastructure. We plan and deliver IT projects without the usual disruption, so your business keeps running while we work.
Dont Just Take Our Word
What our clients have to say
Cirrus have been our partner now for 10 years, seeing us through our continued growth and ensuring our IT runs smoothly. In the 10 years much has changed, with more pressure, more change and certainly more growth going from 3 sites to 38. We have a fantastic relationship with the team who we meet with on a regular basis.
Cirrus have been instrumental in modernising our technology at Big Heritage. They’ve migrated our Microsoft 365 to their management, implemented new CCTV and connectivity across several of our sites, and are supporting us as we grow with new venues like the U-Boat museum. Their team understands our needs as a heritage organisation and are always helpful, responsive and proactive.
In a fast-moving hospitality environment, Cirrus just fit. They understand the pressure, the pace, and the need to get things right first time. Whether we’re opening a new venue or making changes to existing sites, it’s reassuring to know there’s a team we trust to handle things properly and keep disruption to a minimum
Ready to talk?
If your current IT support isn’t meeting the standard your business needs, or you’re still relying on reactive IT rather than proactive management, we’re worth a conversation.
We’ll give you an honest assessment of where you stand and what you’d need to fix it. No obligation, no sales pitch.
Book a free 30-minute IT review and we’ll tell you exactly what we see.
Frequently asked questions
What IT support companies are based near Liverpool?
Cirrus Technology Solutions is based in Ellesmere Port, 20 minutes from Liverpool city centre. We provide managed IT support, cybersecurity, and IT projects to businesses across Liverpool, Merseyside, and the wider North West. Our engineers cover the full Liverpool area including the city centre, Wirral, Bootle, Speke, and surrounding areas.
How much does IT support cost for a Liverpool business?
Managed IT support is priced per user per month. For most Liverpool businesses the cost sits between £50 and £120 per user depending on the services included. That covers helpdesk support, proactive monitoring, patch management, backup verification, and account management. There are no call-out charges or surprise invoices. You pay a fixed monthly fee and we handle everything. We provide a free 30-minute IT review before any pricing conversation so you know exactly what you need before committing to anything.
What is the difference between managed IT support and break-fix IT support?
Break-fix support means you call when something goes wrong. The provider fixes the immediate problem and leaves. Managed IT support means a provider monitors your systems continuously, resolves issues before they surface, and tells you what is happening before you have to ask. For Liverpool businesses that rely on uptime, there is no comparison. Break-fix is reactive. Managed IT is proactive. The average managed IT client sees a 50% reduction in helpdesk tickets within the first year because problems get caught before they become incidents.
How quickly can an IT support company respond to issues in Liverpool?
Cirrus has a 15-minute average response time, 7 days a week. For critical issues affecting multiple users or core systems the response is immediate. On-site visits for Liverpool businesses typically happen within two to four hours for priority issues. Our Ellesmere Port base puts us 20 minutes from the city centre, which means on-site support is practical rather than a half-day commitment.
Do I need a local IT support company in Liverpool or can it be remote?
Most IT issues are resolved remotely. For a business running Microsoft 365 and cloud-based systems, remote support handles the majority of day-to-day problems faster than waiting for an engineer. However, on-site support matters for new site builds, hardware installation, network cabling, and issues that require physical access. Cirrus provides both. Remote support for day-to-day issues, on-site engineers for the work that requires it. Liverpool businesses get the same response times whether the fix is remote or on-site.
