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Read MoreIT Support Across the UK
Managed IT support for businesses that can't afford downtime
wherever you are.
Cirrus Technology Solutions is based at Pioneer House, Ellesmere Port. We support businesses and schools across the UK with managed IT, cybersecurity, and Microsoft 365.
We started in the North West because that’s where we’re from. We know the region, the sectors, and the pace businesses here operate at. As the businesses we work with have grown and expanded, so have we, and we now support clients from Manchester to London.
Managed IT
Projects
Cybersecurity
Who Are We
Where we work
We provide on-site and remote managed IT support across the following areas. Each page covers what Cirrus does in that location, the sectors we support, and what working with us looks like in practice.
North West — our home region
What we do, wherever you are
The service is the same regardless of location. What changes is how quickly we can get an engineer on-site and how well we understand the local business landscape. For remote-first support, location matters less. For businesses that occasionally need a physical presence, proximity matters more.
Managed IT support
Proactive monitoring, maintenance, and helpdesk support, all included in a fixed monthly fee. No surprise invoices. No reactive billing for work that should have been routine.
Cybersecurity
Cyber Essentials and Cyber Essentials Plus certification, endpoint protection, email security, and ongoing monitoring. For businesses that process card payments, hold client data, or are considering tendering for public sector contracts, this is no longer optional.
Microsoft 365
Most businesses are using less than half of what their M365 licence includes. We configure it properly, secure it, and make sure the tools your team are paying for are actually working for them.
IT projects
Office moves, cloud migrations, infrastructure upgrades, new site rollouts. We plan and deliver IT projects without the disruption that usually comes with them.
Dont Just Take Our Word
What our clients have to say
Cirrus have been our partner now for 10 years, seeing us through our continued growth and ensuring our IT runs smoothly. In the 10 years much has changed, with more pressure, more change and certainly more growth going from 3 sites to 38. We have a fantastic relationship with the team who we meet with on a regular basis.
Cirrus have been instrumental in modernising our technology at Big Heritage. They’ve migrated our Microsoft 365 to their management, implemented new CCTV and connectivity across several of our sites, and are supporting us as we grow with new venues like the U-Boat museum. Their team understands our needs as a heritage organisation and are always helpful, responsive and proactive.
In a fast-moving hospitality environment, Cirrus just fit. They understand the pressure, the pace, and the need to get things right first time. Whether we’re opening a new venue or making changes to existing sites, it’s reassuring to know there’s a team we trust to handle things properly and keep disruption to a minimum
Ready to talk?
If your current IT support isn’t meeting the standard your business needs, or you’re still relying on reactive IT rather than proactive management, we’re worth a conversation.
We’ll give you an honest assessment of where you stand and what you’d need to fix it. No obligation, no sales pitch.
Book a free 30-minute IT review and we’ll tell you exactly what we see.
Frequently asked questions
What IT support companies are based near Liverpool?
Cirrus Technology Solutions is based in Ellesmere Port, 20 minutes from Liverpool city centre. We provide managed IT support, cybersecurity, and IT projects to businesses across Liverpool, Merseyside, and the wider North West. Our engineers cover the full Liverpool area including the city centre, Wirral, Bootle, Speke, and surrounding areas.
How much does IT support cost for a Liverpool business?
Managed IT support is priced per user per month. For most Liverpool businesses the cost sits between £50 and £120 per user depending on the services included. That covers helpdesk support, proactive monitoring, patch management, backup verification, and account management. There are no call-out charges or surprise invoices. You pay a fixed monthly fee and we handle everything. We provide a free 30-minute IT review before any pricing conversation so you know exactly what you need before committing to anything.
What is the difference between managed IT support and break-fix IT support?
Break-fix support means you call when something goes wrong. The provider fixes the immediate problem and leaves. Managed IT support means a provider monitors your systems continuously, resolves issues before they surface, and tells you what is happening before you have to ask. For Liverpool businesses that rely on uptime, there is no comparison. Break-fix is reactive. Managed IT is proactive. The average managed IT client sees a 50% reduction in helpdesk tickets within the first year because problems get caught before they become incidents.
How quickly can an IT support company respond to issues in Liverpool?
Cirrus has a 15-minute average response time, 7 days a week. For critical issues affecting multiple users or core systems the response is immediate. On-site visits for Liverpool businesses typically happen within two to four hours for priority issues. Our Ellesmere Port base puts us 20 minutes from the city centre, which means on-site support is practical rather than a half-day commitment.
Do I need a local IT support company in Liverpool or can it be remote?
Most IT issues are resolved remotely. For a business running Microsoft 365 and cloud-based systems, remote support handles the majority of day-to-day problems faster than waiting for an engineer. However, on-site support matters for new site builds, hardware installation, network cabling, and issues that require physical access. Cirrus provides both. Remote support for day-to-day issues, on-site engineers for the work that requires it. Liverpool businesses get the same response times whether the fix is remote or on-site.
