IT Support for Hospitality Businesses

Managed IT for restaurants, hotel groups, and multi-site operators. Built around service hours, not office hours.

Book a Free Hospitality IT Review

03303 130966

Managed IT

Projects

Cybersecurity

Your Challenge

When IT fails during service, everything stops

Hospitality runs on systems. EPOS terminals. Reservation platforms. Payment processing. Guest WiFi. Kitchen display screens. Every one of them needs to work, every service, every site.

When they do not, the consequences are immediate. Tables cannot order. Payments fail at the point of collection. Bookings disappear. Kitchen orders stop reaching the pass. The manager spends the service firefighting instead of running the floor.

Most hospitality businesses do not have an IT failure problem. They have an IT support problem. The provider they are with does not understand service hours, does not respond fast enough, and does not know the specific systems their operation runs on.

That is the gap Cirrus fills.

Our Solution

Managed IT built for hospitality operations

EPOS and payment system support
We support the major EPOS platforms used across UK hospitality including Zonal, Lightspeed, Aloha, and Epos Now. When a terminal goes down during service, we respond within 15 minutes. We do not ask you to log a ticket and wait.
Multi-site consistency
Operating across two, three, or ten sites means every location needs to run the same way. We manage the infrastructure across your estate so there is one standard, not ten variations. New site builds are scoped, planned, and delivered without disrupting the sites already running.
Guest WiFi and network infrastructure
Guest WiFi that drops during peak hours is a review waiting to happen. We design, install, and manage network infrastructure built for high-density environments — dining rooms, bars, hotel floors, where dozens of devices connect simultaneously.
7-day helpdesk cover
Your operation does not stop at 5pm on Friday. Neither do we. Our helpdesk runs 7 days a week with a 15-minute average response time. If something goes wrong on a Saturday night service, someone answers the phone.
Cybersecurity and PCI compliance
Hospitality businesses process payment card data at scale. PCI DSS compliance is not optional. We manage endpoint protection, network security, and Cyber Essentials certification for hospitality operators who need to demonstrate security standards to insurers, franchisors, and payment processors.
New site builds and rollouts
Opening a new site is a project. We scope the infrastructure, manage the suppliers, handle the cabling, configure the network, install the hardware, and test everything before the first service. We have done this for Hickory's Smokehouse and we do it for every multi-site client.

The Facts

The cost of getting it wrong

UK businesses lost £3.7 billion to IT downtime in 2023. Source: Beaming 2025.

For a hospitality business, downtime during a Friday dinner service is not a statistic. It is a service that cannot run, covers that cannot be turned, and reviews that will not be five stars.

The average UK SME loses £7,500 per year to unplanned IT downtime. Source: Unity World 2025.

50% of UK businesses experienced a cyber attack or IT incident in 2024. Source: Hiscox 2024.

Hospitality businesses process card data, store booking information, and handle guest personal data. A breach triggers ICO reporting obligations, potential fines, and reputational damage that travels faster than any marketing budget can fix.

Ready to talk about your operation?

Whether you are running a single site and frustrated with your current support, or managing a group of sites and need an IT partner who can keep pace with your growth, the conversation starts with 30 minutes.

Book a Free Hospitality IT Review

03303 130966