Managed IT Services for Hospitality Businesses

Cirrus Technology Solutions provides managed IT services for UK hospitality businesses. Restaurants, hotel groups, pub operators, and multi-site groups. We manage the infrastructure that keeps your operation running, 7 days a week, built around service hours rather than office hours.

When your EPOS goes down at 7pm on a Saturday, you do not call a ticket queue. You call us. An engineer who already knows your system answers within 15 minutes and starts working on it.

Book a Free Hospitality IT Review

03303 130966

Managed IT

Projects

Cybersecurity

Your Challenge

When IT fails during service, everything stops

Hospitality runs on systems. EPOS terminals. Reservation platforms. Payment processing. Guest WiFi. Kitchen display screens. Every one of them needs to work, every service, every site.

When they do not, the consequences are immediate. Tables cannot order. Payments fail at the point of collection. Bookings disappear. Kitchen orders stop reaching the pass. The manager spends the service firefighting instead of running the floor.

Most hospitality businesses do not have an IT failure problem. They have an IT support problem. The provider they are with does not understand service hours, does not respond fast enough, and does not know the specific systems their operation runs on.

That is the gap Cirrus fills.

Our Solution

Managed IT built for hospitality operations

EPOS and payment system support
We support the major EPOS platforms used across UK hospitality including Zonal, Lightspeed, Aloha, and Epos Now. When a terminal goes down during service, we respond within 15 minutes. We do not ask you to log a ticket and wait.
Multi-site consistency
Operating across two, three, or ten sites means every location needs to run the same way. We manage the infrastructure across your estate so there is one standard, not ten variations. New site builds are scoped, planned, and delivered without disrupting the sites already running.
Guest WiFi and network infrastructure
Guest WiFi that drops during peak hours is a review waiting to happen. We design, install, and manage network infrastructure built for high-density environments — dining rooms, bars, hotel floors, where dozens of devices connect simultaneously.
7-day helpdesk cover
Your operation does not stop at 5pm on Friday. Neither do we. Our helpdesk runs 7 days a week with a 15-minute average response time. If something goes wrong on a Saturday night service, someone answers the phone.
Cybersecurity and PCI compliance
Hospitality businesses process payment card data at scale. PCI DSS compliance is not optional. We manage endpoint protection, network security, and Cyber Essentials certification for hospitality operators who need to demonstrate security standards to insurers, franchisors, and payment processors.
New site builds and rollouts
Opening a new site is a project. We scope the infrastructure, manage the suppliers, handle the cabling, configure the network, install the hardware, and test everything before the first service. We have done this for Hickory's Smokehouse and we do it for every multi-site client.

The Facts

The cost of getting it wrong

UK businesses lost £3.7 billion to IT downtime in 2023. Source: Beaming 2025.

For a hospitality business, downtime during a Friday dinner service is not a statistic. It is a service that cannot run, covers that cannot be turned, and reviews that will not be five stars.

The average UK SME loses £7,500 per year to unplanned IT downtime. Source: Unity World 2025.

50% of UK businesses experienced a cyber attack or IT incident in 2024. Source: Hiscox 2024.

Hospitality businesses process card data, store booking information, and handle guest personal data. A breach triggers ICO reporting obligations, potential fines, and reputational damage that travels faster than any marketing budget can fix.

Minute Response Time

Customer Satisfaction Rate

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Decade Supporting UK Businesses

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Clients Across The UK

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Frequently asked questions

What do managed IT services include for a hospitality business?

Managed IT services cover the ongoing management of your entire IT infrastructure. For a hospitality business that means EPOS and payment system management, guest WiFi and network infrastructure, PCI DSS compliance, Microsoft 365, cybersecurity, hardware lifecycle, and a 7-day helpdesk with a 15-minute response time. With Cirrus, all of this sits under a single monthly agreement. You do not manage multiple vendors or chase multiple providers when something goes wrong.

How does managed IT for restaurants differ from standard IT support?

Standard IT support is reactive. Something breaks, you call, someone fixes it, the cycle repeats. Managed IT is proactive. Your systems are monitored continuously, issues are identified before they affect service, and your EPOS and network infrastructure are maintained to a consistent standard. For a restaurant operator where a system failure during a Friday dinner service has a direct commercial and reputational cost, a reactive support model is a significant operational risk. Managed IT removes it.

Which EPOS systems does Cirrus support?

We support the major EPOS platforms used across UK hospitality including Zonal, Lightspeed, Aloha, Epos Now, Oracle MICROS, Tevalis, and Vita Mojo. When a terminal goes down during service, you speak to an engineer who already knows the system and starts working on it within 15 minutes. You do not explain what a kitchen display screen is to a first-line call handler.

How do you support multi-site hospitality groups across the UK?

We manage IT across your whole estate under a single managed service agreement. Every site is monitored from one place, configured to the same standard, and supported by the same helpdesk team who knows every location you operate from. When you open a new site, we scope and deliver the infrastructure build so the new location matches everything already running. One provider, one relationship, one standard across every site.

What is PCI DSS compliance and do hospitality businesses need it?

PCI DSS (Payment Card Industry Data Security Standard) is the compliance framework that governs how businesses handle payment card data. Any hospitality business that processes card payments is subject to it. A breach that results in compromised card data triggers ICO reporting obligations, potential fines, and the kind of reputational damage that travels faster than marketing can fix. We manage PCI DSS compliance as part of our cybersecurity provision, covering endpoint protection, network security, and the documentation required for compliance evidence.

How quickly does Cirrus respond when our EPOS goes down during service?

Our average response time is 15 minutes. That means an engineer actively working on your issue within 15 minutes of your call, not an automated ticket acknowledgement. Our helpdesk runs 7 days a week including Bank Holidays. If your EPOS goes down on a Saturday evening at 7pm, someone answers and starts working on it immediately.

Can you manage IT across our UK and international locations?

Yes. We manage IT for businesses with estates across the UK and internationally, including operators with UAE locations. Your international sites are covered under the same managed service agreement as your UK estate, managed to the same standard. If you are expanding overseas and need IT set up in a new location before your team arrives, we handle that too.

Ready to talk about your operation?

Whether you run one site and are frustrated with your current provider, or you manage a group of sites and need an IT partner who can keep pace with your growth, the conversation starts with 30 minutes.

We will look at your current setup, identify the single points of failure in your operation, and tell you exactly what we would do differently. No obligation.

Book a Free Hospitality IT Review

03303 130966